Shipping policy

Order Processing Time
All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times
Due to high demand and international fulfillment, delivery times may vary. Estimated delivery times:

Standard Shipping: 1–4 weeks

In rare cases, shipping may take slightly longer due to customs delays or high order volume.

Please note that these times are estimates and not guaranteed.

Increased Demand Notice
During periods of increased demand, holidays, or unexpected supplier delays, shipping times may be slower than usual. In such cases, packages can take up to 4–6 weeks to arrive.

Tracking Information
Some shipments may include tracking, depending on the destination and fulfillment method. Tracking updates may take a few days to appear.

Multiple Items
If you order multiple products, they may be shipped separately to ensure faster delivery times.

Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at https://theracemug.com/pages/contact and we will assist you with a replacement or refund according to a situation and our choice.

Customs & Import Fees
Buyers are responsible for any customs or import fees that may apply in their country.

Contact info:
Trade name: RaceMug 
Email: https://theracemug.com/pages/contact